The Utility and Energy Sector is a broad category that encompasses providing critical services and energy supply to communities, companies and individuals via infrastructure, installed assets, direct distribution and even retail.
It is further complicated by a combination of public and private enterprises that mix uniquely in each local marketplace. While public entities play a key role in a community through services, infrastructure and employment, they also control supply in some markets. Private entities are disrupting many marketplaces with competitive pricing, new services and innovative distribution methods. Regardless whether a consumer receives energy from private or public entity, providers are faced with the challenges of offering environment-friendly services while keeping pace with the innovation led by technology. The pressure to optimise costs additionally grows with the community’s expectations to have services accessible “at-one-click”. As digital and consumerisation revolutionise consumer goods, footwear and other industries, the utility and energy sector are not far behind. The Digital Revolution (Mobile, Cloud, Analytics and Social) is driving enormous pressure on this industry to revise and revolutionise the way they offer services to consumers, customers, and employees.